Receipt of order acknowledgement and order confirmation

Once you have placed an order with us, you will receive acknowledgement by e-mail to confirm that we have received your order. If you do not receive an e-mail, contact us at info@kebne.nu and we will be happy to help you.
Kebne.nu can cancel your order due to technical problems, incorrect delivery, the fair use clause or for similar reasons.

Order and payment

Kebne.nu provides 24-hour availability, so you can shop with us just about any time. However, we may close the store temporarily for maintenance. You can only buy products when the store is open and available.

You must be at least 18 years old to shop at Kebne.nu. If you are not yet 18, you can still buy products as long as you have your parents’ or your guardians’ permission and/or are entitled to make purchases for some other reason.

All payment on Kebne.nu is now made via our payment solution, Klarna. We have chosen to use Klarna to ensure that your payment, as a customer, is as secure as possible.

Invoice
Paying via a Klarna invoice means that your shopping experience is both simple and secure. You never need to give your card details, and you only pay once you have received your order.

• Always get your order before paying
• Payment time - always at least 14 days
• You never need to give your card details
• You always have a 14-day cooling-off period in accordance with the law on home shopping and on-line retail*
• Download your invoice from klarna.se
• Part-payment facility**

Payment terms
The credit period is always at least 14 days from the invoice date.

If payment is not made, a reminder fee is charged. If your order comes to less than SEK 60.00, this reminder fee will be SEK 29.00, and SEK 60.00 if your order is for more than SEK 60.00. Interest for late payment is also charged at 24.00% plus the current reference rate. If payment remains outstanding, the outstanding amount will then be sent for debt recovery, which may result in further additional charges.

If you have previously signed up to the Monthly Invoice service, the invoice will instead be included on your monthly invoice in accordance with the terms applicable for Monthly Invoice. 

Credit checks
When placing an order, a credit check is conducted, which will sometimes involve credit details being taken. You will be sent a copy of these credit details by post.

Converting an invoice to flexible part-payment
Once you have received your invoice, instead of paying the entire invoice in one go, you may be given the opportunity to pay a smaller amount, which means applying to convert your invoice into a flexible part-payment arrangement. This allows you to pay at your own speed, at a minimum rate of SEK 50.00 per month. The effective interest rate for a purchase worth SEK 10,000, with an SEK 29.00 monthly administrative fee, is 19.90% at a variable rate, and 29.22% if paying the amount off over 12 months. This means that each part-payment will be SEK 955 per month, bringing your total cost to SEK 11,458.

Converting your invoice to flexible part-payment is subject to the following general terms and conditions. You can also find information about Standardised European consumer credit information here.

Processing personal data
Personal data is processed in accordance with the following legislation. Klarna processes personal data primarily for the purpose of identification, customer analysis, credit control, marketing and business development, including transferring data to specially selected partners or to states outside the EU/EEA. Personal ID numbers are used as code numbers for customer management purposes. See Klarna’s data security policy for a more detailed description of Klarna’s processing of personal data.

* Applies to consumer purchases and not all items and services, e.g. flights, events and specially manufactured items.

** Part-payment is currently offered only to private individuals.

Read more at www.klarna.com/se/villkor or if you contact our customer service department at info@kebne.nu we will be glad to help you.

Delivery
You are required to provide a correct address for delivery of the products. If the address you provide cannot be confirmed, Kebne.nu reserves the right to withhold the item/items and to cancel the order.
Items are sent out by DHL, and the buyer is sent a text message when the ordered item or items have arrived at the nearest distribution point.

Cancelling orders
Kebne.nu can cancel an order if it is unable to supply the ordered product. You will be informed if this does happen and you will be told that any payment or reservation of payment funds is being returned/cancelled.

Returns 
There is a right of return for 90 days after receipt of the item. Kebne.nu pays the return costs.
The item must be accompanied by the package slip to allow us to pay a refund for the correct product.

If you change your mind about a purchase, return it to us using the same carrier who delivered it to you (DHL).

Damaged or missing original packaging may result in a reduction in the value of the item, so to be sure of a full refund, we recommend always returning items in their original packaging.

When returning products, you must make sure they are properly packaged. This is because you bear responsibility for the package/products up until receipt by us. Keep the delivery note from the carrier and make a note of any tracking number.

NB We do not accept packages that are sent C.O.D. or similar.

Refunds
On receipt of the product, we will inspect it, after which you will be refunded the amount you paid us when you made the purchase. The amount will always be returned using the same payment method used to make the purchase. For example, if you used a payment card, the amount will be repaid to the card used to make the purchase.

NB
You may lose all or part of your purchase amount. This happens if the value of the product has been reduced because 

• you have used the product, 
• it was damaged while you had responsibility for it, 
• you treated the product in a way that was not necessary in order to work out which product it was and what characteristics and functions it had.

Complaining – If there is a fault in a product
Your purchase is protected by the Consumer Sales Act. This means that you can have a faulty product repaired, replaced or refunded, or you are entitled to a price reduction depending on the circumstances. This is of course dependent on the complaint being justified and the fault not being the result of incorrect use of the product or any other behaviour having caused the damage.

You must contact us within a "reasonable time"
You must complain within a "reasonable time" following your discovery of a fault in the product. We recommend that you make a complaint as soon as possible and no later than within two (2) months after discovery of the fault. You can submit a complaint by contacting us by e-mail at info@kebne.nu.

To allow us to assess the complaint, we will ask you to do the following:

1. Send us a brief account of how the damage or the defect came about. Please note however that you should contact customer support as soon as you discover the defect.
2. As documentation of the defect, you will also need to send in a picture or pictures with a description of the defect. The defect must be clearly visible from at least one of the pictures.
3. Send the pictures via e-mail to info@kebne.nu.
4. Also note down the product’s order number – or attach a copy of the order confirmation/acknowledgement
5. Once we have received your pictures, we will process your complaint as quickly as possible. 

If you do have to return one or more products in connection with a complaint, Kebne.nu will send you a prepaid return label for you to use.

Processing personal data

What we save, and why
The data we have for you is the data we receive when you visit our site and shop with us. We save information about what you click on, what you put in your shopping basket and what you buy.

When you place an order, we save your name, postal address, telephone number, e-mail address, customer number and delivery and payment details. Our payment partner, Klarna, also requires you to provide your personal ID number in order to be able to assess your creditworthiness. Once Klarna approves your payment, they provide us with your personal ID number in order to keep track of who you are.

We save your e-mail address in order to be able to send you information about your order. And if you give us your permission, we also save your telephone number (customer number) so that you can be included in our text mail-outs.
We need your address for your deliveries. The personal data you provide when making a purchase is saved for any support, complaints or guarantees.

How long we save your personal data
Your personal data is saved for as long as there is an ongoing user relationship, and also in accordance with the consent you have provided. We do not process any customer data that is more than two years old, but we do need to save purchase history data for seven years for our accounting purposes. If you want us to delete your personal data earlier than this or if you want to opt out of text messages, get in touch with us, and we will remove you straight away. You can also opt out of text messages by following the instructions in the final line in your latest text message.

We collect information about how you and others navigate on our site via Google Analytics and Google Search Console. This data is then kept for 26 months.

How we protect your personal data
When you provide data about yourself while shopping, it is important that you can be confident at all times that we process your personal data securely. Sensitive information such as account card numbers are always transmitted in encrypted form (SSL) to prevent unauthorised persons gaining access to it. The information is not kept by us at Kebne.nu, but is passed on to Klarna only. Whenever sensitive data is passed on, this transmission is encrypted, e.g. in your account and in the check-out. We also work on a daily basis to ensure that both we and our systems are up to date with the latest security standard.

Although it is extremely rare, if hacking did occur, we have clear and specific prepared routines for how to deal with this in order to keep any harm to a minimum. As a customer, you can rest assured that if anything did happen, you will of course be informed.

Your rights
You are entitled at any time to get a copy of the information we have about you and to be told how your personal data is used and for what purposes. If you disagree with how we use your personal data, you have a right to object and to withdraw your consent. You also have a right to ask us to delete all personal data we have about you. Feel free to contact us if you have any questions or thoughts about your personal data.

Complaints
If you wish to complain about your purchase, please contact us at info@kebne.nu.  If we are unable to find a satisfactory solution, and if your situation qualifies, you can take your complaint further to the National Board for Consumer Disputes. You can also go via the European Commission's portal: http://ec.europa.eu/odr. This portal may be useful for customers who live in another EU country. 

Applicable law and jurisdiction

Product purchases made at Kebne.nu are subject to Swedish law. Any disputes shall be decided in the Swedish courts.

Access to information and the right to request rectification, updating and erasure of data

As a customer, you have a right of access to categories of personal data concerning you that have been collected (article 15) and you have a right to object to storage according to the relevant provisions in the EU’s General Data Protection Regulation (GDPR). On receipt of a reasonable request, we will update, rectify or erase personal data that we control, subject to reservation for actions involving violation of the law.

We may reject any request that is unreasonably repeated, involves disproportionately extensive technical measures (e.g. developing a new system or substantial change to an existing process) or that impacts on the personal data of other individuals. All questions on this subject must be sent to customer service via e-mail to info@kebne.nu.

COMPANY INFORMATION

Swedish Outdoor Garment AB
Storgatan 25
972 32 Luleå
Org.nr: 559313-1799
Email: info@kebne.nu